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Shopping Information
Delivery charges for orders from the Online Shop?
Our delivery charges are designed to remain fair and transparent. Shipping costs may vary depending on the order value, delivery location, and weight of the products.
We offer free delivery on eligible orders as part of our ongoing promotions, while a standard delivery fee may apply to smaller or special orders.
All applicable charges will be displayed clearly at checkout before you confirm your purchase.
How long will delivery take?
Delivery times may vary depending on your location and the availability of products.
Generally, orders are processed within 1–2 business days and delivered within 3–7 working days across India.
You will receive a tracking link once your order is shipped, so you can easily check the delivery status at any time.
What exactly happens after ordering?
Once you place your order, you’ll receive an order confirmation email or message with all the details.
Our team then processes and packs your products carefully to ensure they reach you in perfect condition.
As soon as your order is shipped, you’ll get a tracking link to monitor its journey until it’s safely delivered to your doorstep.
Do I receive an invoice for my order?
Yes, every order placed through our online shop comes with a detailed tax invoice.
You will receive the invoice automatically via email once your payment is confirmed.
A printed copy of the invoice is also included in your package for your records and warranty purposes.
Payment Infomation
When the order payment is taken of my bank account?
The payment for your order is processed immediately at the time of purchase.
Once your transaction is successfully completed, the amount is deducted from your bank account or chosen payment method.
You will then receive a payment confirmation email and order receipt for your records.
What is wishlist?
A wishlist allows you to save your favorite products so you can view or purchase them later.
It’s a convenient way to keep track of items you love without adding them to your cart immediately.
You can easily add or remove products from your wishlist anytime while browsing the online shop.
What should I do if I receive a damaged or wrong product?
We’re sorry if you received a damaged or incorrect product.
Please contact our customer support team within 24–48 hours of delivery with your order number, product details, and a photo of the item received.
Our team will quickly review your request and arrange for a replacement or refund as per our return policy.
Your satisfaction is our top priority.
Can I change or cancel my order?
You can request to change or cancel your order before it has been processed or shipped.
Once the order is dispatched, changes or cancellations may not be possible.
To make a request, please contact our customer support team as soon as possible with your order number and details.
We’ll do our best to assist you quickly and ensure a smooth experience.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your order after it has been shipped.
You’ll receive a tracking link or tracking ID via email or SMS once your order is dispatched.
By using this link, you can easily check where your package is and when it’s expected to arrive — ensuring complete transparency and peace of mind.
