Refund and Returns Policy

Return & Exchange Policy

Return Policy

Didn’t like the product you purchased? Changed your mind after receiving your order? No worries! We understand that sometimes you might buy a fashion product and later decide not to use it.

At Kavya Jewellers, we value your satisfaction and ensure you never regret your purchase. That’s why we offer a simple 3-step return policy:

1. Place Return:

Raise a return request on our website within 48 hours of receiving the product by entering your order number and mobile number/email.
Once your return request is approved, proceed to the next step.

2. Return:

After receiving confirmation of your approved return request, we will arrange a pickup.
Ensure the product is in its original and unused condition with intact packaging.
Returns cannot be processed for products that are damaged or shipped without original packaging.

3. Refund:

Return requests must be raised within 48 hours of order delivery.
(A) For Pay-on-Delivery/Cash-on-Delivery Orders:
- Refunds will be issued as store credits and cannot be transferred to any other payment method.
- Once the return order is received, you’ll get an email confirming the parcel’s receipt, and your refund will be processed via store credits.
(B) For Online Pre-Paid Orders (Net Banking/Debit Card/Credit Card/UPI/Wallets):
- Refunds will be issued to the original payment method within 7–10 business days of receiving the returned items in original condition with intact labels and tags.
Refund methods:
- Card Payments: Credited to the same card used for payment.
- UPI Payments: Transferred to the same UPI source used during payment.
After receiving the return, we’ll send an email confirming receipt and process the refund accordingly.

Important Note:

Shipping costs are non-refundable.
Refunds will be calculated after deducting discounts applied at the time of purchase.
Do not disclose the OTP to the pickup partner until the order is officially handed over to them.