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At Kavya Jewellers, we value your satisfaction and strive to deliver high-quality jewellery products.
If you are not fully satisfied with your purchase, our Refund and Returns Policy ensures a smooth and fair resolution.
1. Eligibility for Returns
You can request a return or replacement if:
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The jewellery item is defective, damaged, or not as described upon delivery.
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You received an incorrect product.
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The request is made within 7 days of delivery.
To be eligible for a return:
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The product must be unused and in its original packaging.
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You must provide proof of purchase (invoice or order confirmation).
2. Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse, mishandling, or improper care.
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Items that have been altered, repaired, or customized after delivery.
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Used or physically damaged items.
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Customized or special-order jewellery products.
3. Return Process
To initiate a return:
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Contact us via email at kavyajewellers940@gmail.com or call +91 9650973426 within 7 days of receiving your product.
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Provide your order number, reason for return, and a clear image/video of the item.
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Once approved, we will guide you through the return shipping process.
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Customers are responsible for safely packaging the product for return.
4. Refund Process
After we receive and inspect your returned item:
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If approved, a refund or replacement will be processed within 7–10 working days.
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Refunds will be made via the original mode of payment (unless otherwise agreed).
Please note:
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Shipping or handling charges are non-refundable, unless the product is proven to be defective or wrongly delivered.
5. Cancellations
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You may cancel your order before it is dispatched.
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Once shipped, a cancellation request will be treated as a return.
6. Contact Information
For any queries or assistance related to returns or refunds, please contact:
Kavya Jewellers
📍 Address: A-316, Madhu Vihar, New Delhi – 110059
📧 Email: kavyajewellers940@gmail.com
📞 Phone: +91 9650973426
🌐 Website: https://kavyajewellers.com
